Solution Provided:

MGL Connect Mobile App is the simplest way for MGL customers to get connected with MGL. The application is of great help to customers who are prospective or existing. The application can direct you to the nearest CNG station or a drop box to pay your PNG bill. The CNG savings calculator will aid in your decision making for switching over to CNG. From CNG kit supplier to tips for car care and safety are all available at one-touch. Cool features like meter reading upload, viewing domestic bills, payment history and making payment through secured gateway have been provided for your delight and comfort.

Solution Features

• Account management: Users can manage their MGL accounts, view billing information, and update personal details.
• Bill payment: The app may provide a convenient platform for customers to pay their gas bills securely and easily.
• Consumption tracking: Users can monitor their gas consumption patterns, view historical usage data, and analyze trends.
• Gas booking: Customers can request new gas connections, apply for connection transfers, or book gas refills.
• Notifications and alerts: The app may send timely notifications and alerts regarding bill due dates, payment confirmations, and service updates.
• Complaint registration: Users can report issues or register complaints related to their gas connections or services directly through the app.
• Safety information: The app might provide safety guidelines, emergency contact numbers, and information on handling gas-related incidents.

Solution Benefits

• Convenience: Customers can access and manage their gas-related services from the comfort of their smartphones anytime, anywhere.
• Time-saving: The app eliminates the need to visit physical offices or call customer service for routine tasks like bill payment or booking gas refills.
• Transparency: Users can view their billing details, consumption history, and payment records, enabling better financial management and understanding of their gas usage.
• Instant access to information: Customers can receive real-time updates, notifications, and alerts, ensuring they stay informed about important matters such as bill due dates or service disruptions.
• Faster complaint resolution: By providing a direct channel for complaint registration, the app can help streamline the process and facilitate quicker resolutions.
• Enhanced safety awareness: The app may offer safety tips, guidelines, and emergency contact information, promoting the safe use of natural gas.